ORDERING INFO

All items are handmade in our Vancouver, Canada studio. In the event that an item is out of stock and a Made to Order Request has been submitted and accepted, items will go into production upon receipt of payment. Please allow 3-4 weeks for delivery on Made to Order items.

HOW TO MAKE A PURCHASE
When you find an item that you'd like to purchase, select the colour/size option that you are interested in and click the "add to cart" button. The items you have chosen will appear in your cart. To access your cart, click on the "cart" link on the bottom right-hand side of your screen. When you are ready to  finalize your purchase, click "Checkout".

CONFIRMATION
Once you have completed entering your shipping information, preferred shipping option, and billing information, click "Submit Order" and an e-mail confirmation will be sent to you. This will have your order number, complete order details and shipping address. Please save this document for your records. If there are any errors on this e-mail confirmation, please e-mail us as soon immediately.

METHOD OF PAYMENT
We accept payment via Visa, MasterCard, and American Express, as well as gift and prepaid cards by these credit card companies as well. If you would like to pay via PayPal, please email us at info@belmade.com and we will send you an invoice. 

PRICING
All prices are quoted in Canadian Dollars and subject to the credit card exchange rates at the time of your purchase. Prices listed on the page and in the shopping cart do not include shipping, handling fees, duties, or taxes. As you check out you will be able to choose the shipping option which best suits you. Taxes will be added according to your location. The final price (including applicable taxes, shipping and exchange rate) will be displayed prior to entering your credit card number and will also be sent to you in the confirmation e-mail. If you are ordering from outside of Canada, your order may be subject to brokerage and duty fees. Please note that Bel Handmade is not responsible for these charges. You, the purchaser, are responsible for any additional fees that may be incurred from shipping outside of Canada.   

STOCK AVAILABILITY
Inventory is updated weekly. If, however, stock availability on your order has changed, we will inform you via e-mail with an approximate time frame on a restocking date.

WARRANTY
Detailed descriptions regarding each item are posted on the product page for each of the items. Should you have any questions in regards to merchandise you are encouraged to e-mail us prior to ordering at info@belmade.com.

INTERNATIONAL ORDERS
Though we accept all orders though our website, international orders are subject to processing pending proper evaluation. If this is the case, you will be notified by us via email.

QUESTIONS
If you have any questions, please feel free to contact us at info@belmade.com.